Strategy & customer governance
How do customer decisions connect with business goals?
We connect customer strategy with business priorities and decision-making.
DPT · FROM STRATEGY TO DELIVERY
Your customers.
Your challenges.
Let’s understand them together.
Every business has its own world of customer relationships. We work to understand that world, ask the right questions and help turn answers into action.
Let’s talk about your prioritiesOUR FOCUS
We start with the realities of your business.
DPT is a consulting team working on customer-related strategic challenges and projects for businesses across sectors and sizes. We begin by understanding your goals, processes and difficulties, then shape the way forward with your teams.
Operations & processes
Does day-to-day delivery live up to the customer promise?
We examine sales and service processes, team responsibilities and gaps in execution.
Experience design
How do customers experience your business, and where do they struggle?
We design customer journeys and touchpoints around the realities of your business.
Financial sustainability
What resources will make improvements viable over time?
We consider resources, costs and value from the outset of each project.
How do we work together?
We listen and examine how work gets done. Together, we define priorities and measures of success. We design solutions and support your teams through implementation and review. Where useful, CRM, service management and learning design become part of that work.
OUR TEAM
Distinct expertise. A shared way of working.
Customer challenges often span several disciplines. Our team brings those disciplines together, considering each project through the expertise it needs.
Gürkan Platin
Strategic Management & Customer Experience Governance
Connects the customer agenda with business strategy, decisions and management practices.
Dilek Yavuzeş
Operational Excellence & Process Improvement
Focuses on translating strategy into daily operations and improving processes and practices.
Ateş Evren Aydınel
Experience Design
Brings the customer perspective to the design of journeys and touchpoints.
Zeliha Ünal
Financial Sustainability
Focuses on the resources, costs and long-term viability of business decisions.
WITHIN DPT
The brands we manage
Our brands span consulting, learning, design and retail, giving us a setting in which we also experience customer-related challenges in our own businesses.
next4biz academy
CRM, CSM, BPM & corporate learning
silk&silver
Design & handcrafted jewellery
bebişka
Silver baby spoons & meaningful gifts
gurkanplatin consultancy
Training & consulting
THE FIRST STEP IS UNDERSTANDING
What customer challenge is on your agenda right now?
Let’s discuss your priorities and how we might work together.